THE TEN SPOT POLICIES!
Oh we know, policies are soooo corporate... but they are nessessary! So here is a run down of our policies here at THE TEN SPOT. If you have any additional questions or concerns, don't hesitate to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Booking an Appointment
Call 416.915.1010 book an appointment or book online HERE!
If you are booking your first appointment with us, you will be asked to provide a credit card number to hold your appointment, as well as your full name, an email address and the best phone number to reach you at, just in case we needed to get in touch! Those without a credit card will be invited to take a chance at dropping in as a walk-in guest or to pre-pay their service at least 24 hours prior to the appointment.If you are booking appointments for a group we require the first and last names of each guest. We can then use the contact information and credit card of the booker to hold all the appointments.
We recommend that you arrive about 5-10 minutes early for your appointment to allow time to pick your polish, hang up your coat, or kick off your shoes. We also recommend that you allow plenty of time to find parking.
Appointment Reminders
If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don't hit confirm, you are still booked in for your appointment. The Ten Spot is not responsible should you forget your appointment or mix up the time.
Late Arrivals
Appointments will be held for 15 minutes, after this grace period we consider this a “No Show” and the appointment may be given away if we haven't heard from you - so if you are running late please give us a call! If your appointment time has been given away, the full service fee will apply.
Our appointments are booked in specific increments of time and on our busy days (which is most everyday!) are booked back to back - thus late arrival will result in the services being customized to fit the remaining appointment time (full service fee will apply).
Cancellations
We require 24 hours notice for cancellations or rescheduling of individual appointments and for group bookings of 3 or more we require 48 hours notice for cancellations.
Please keep in mind that "No-shows" or last minute cancellations leave our estheticians with empty appointment times as well, we may have had to turn away other guests that could have enjoyed that time slot! Because of this, guests that do not honour their appointments will be charged the following cancellation fees:
- Less than 24hrs notice for individual appointments or less then 48 hours notice for group appointments - 50% of the service price will be charged
- Failure to show or cancellation with less than one hour notice - 100% of the service price will be charged
"No Shows"
If you've missed your appointment or cancelled with less then one hours notice, you will be charged in full for the total service cost. No exceptions.
Rescheduling
If you must re-schedule within the 24 hour time period or 48 hour time period for groups of 3 or more, we will charge 50% of your service total, which will then be on file and can be used as a credit when you re-schedule the appointment.
Gratuities
15% to 20% is customary but still left to your discretion. Gratuities can be left on credit cards and debit. However, cash is most preferred. For appointments made for 6 or more people an 18% gratuity will be added automatically.
Age of Consent Guidelines
Unfortunately we do not offer services for little ones under 12 years of age.12 - 16 years old:
- Quickie Manicures, Quickie Pedicures, Waxing and Facials are permitted provided email or verbal consent is given from a parent or guardian.
- Permission will be recorded in the guest profile.
- Parent or guardian may be present in the spa during the service.
We will not provide BRAZILIAN WAXING FOR GUESTS UNDER 16. Sorry kids, wait until your married.
Dogs & Freaks
- The Ten Spot does not allow third party guests for services performed in the facial bar or in any wax room. Sorry guys, the excuse "It's her first Brazilian and she needs moral support" doesn't fly. Hire a professional for your fantasies. As for children, it is a saftey concern to have them walking about in the wax room with you - and for the littler ones, the space is just too tight for stollers.
- The Ten Spot does not provide supervision for children and does not allow animals (except for seeing eye dogs). It's a busy and tight space, so stollers and doggies are best left outside! Thank you for your understanding.
