Booking an Appointment

Call 416.915.1010 book an appointment or book online HERE!

We are Toronto's hottest spa and socializing space and are the perfect spot for group bookings as well as solo ones! Our Beauty Bars are designed with an open concept space so you can always sit near your friend (don’t worry, our waxing rooms are private).

If you are booking your first appointment with us, you will be asked to provide a credit card number to hold your appointment, as well as your full name, an email address and the best phone number to reach you at, just in case we needed to get in touch! Those without a credit card will be invited to take a chance at dropping in as a walk-in guest or to pre-pay their service at least 24 hours prior to the appointment.

If you are booking appointments for a group we require the first and last names of each guest. We can then use the contact information and credit card of the booker to hold all the appointments. PLEASE NOTE; ANY GROUP BOOKINGS OF 10 OR MORE ARE AUTOMATICALLY CONSIDERED PRIVATE PARTIES. The reason being is that the space will be needed to be booked out exclusivley in order to provide guests with the attention that is required to accomidate the large group.

We recommend that you arrive about 5-10 minutes early for your appointment to allow time to pick your polish, hang up your coat, or kick off your shoes. We also recommend that you allow plenty of time to find parking.

Appointment Reminders

If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don't hit confirm, you are still booked in for your appointment.

The Ten Spot is not responsible should you forget your appointment or mix up the time.

Late Arrivals

Appointments will be held for 15 minutes, after this grace period we consider this a “No Show” and the appointment may be given away if we haven't heard from you - so if you are running late please give us a call! If your appointment time has been given away, the full service fee will apply.

Our appointments are booked in specific increments of time and on our busy days (which is most everyday!) are booked back to back - thus late arrival will result in the services being customized to fit the remaining appointment time (full service fee will apply).

Cancellations

We require 24 hours notice for cancellations or rescheduling of individual appointments and for group bookings of 3 or more we require 48 hours notice for cancellations.

Please keep in mind that "No-shows" or last minute cancellations leave our estheticians with empty appointment times as well, we may have had to turn away other guests that could have enjoyed that time slot! Because of this, guests that do not honour their appointments will be charged the following cancellation fees:

• Less than 24hrs notice for individual appointments or less then 48 hours notice for group appointments - 50% of the service price will be charged
• Failure to show or cancellation with less than one hour notice - 100% of the service price will be charged

"No Shows"

If you've missed your appointment or cancelled with less then one hours notice, you will be charged in full for the total service cost. No exceptions.

Rescheduling

If you must re-schedule within the 24 hour time period or 48 hour time period for groups of 3 or more, we will charge 50% of your service total, which will then be on file and can be used as a credit when you re-schedule the appointment.

Gratuities

15% to 20% is customary but still left to your discretion. Gratuities can be left on credit cards and debit. However, cash is most preferred. For appointments made for 6 or more people an 18% gratuity will be added automatically.